Hi!  We know you have questions, so we've got answers for you!  If you do not find the answer to your question here, please do not hesitate to e-mail us: support@kixcome.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it

General Questions

Questions Related to Authenticity

Questions Related to Item Availability

Questions Related to Ordering

Questions Related to an Existing Order

Questions Related to Shipping

Questions Related to Products & Inventory

Questions Related to Returns & Exchanges

General Questions

Are your shoes authentic?

Yes. All of our shoes are authentic and come with their original box. KIXCOME does not sell fakes, variants, or customized products.

Is your business legitimate? How long have you been in business?

Yes, kixcome.com is legitimate business. While we are a small division of a import/export company in Atlanta, GA, we have been in business for approximately 4 years.

How do I know that you're legit and the shoes are authentic?

KIXCOME's only aspiration is the provide a good experience to as many individuals as possible.  This can only be done by providing you with the products you want.  We know you want authentic and fresh, we give you authentic and fresh.

Where are you located?

KIXCOME.COM is based in the Atlanta metro area in Georgia.

Can you reserve a shoe for me until I can pay for it?

No, all of our merchandise is sold on a first come, first served basis. We cannot reserve shoes without payment.

Can you give me any discounts?

Occasionally, KIXCOME.COM will run a promotional coupon or special shipping offer, but we cannot offer individual discounts outside of these promotions. While we strive to bring you the best products at the most reasonable prices, our pricing decisions are based on the availability of individual products. Products that are more limited, special editions, or hard to find will usually have a slightly higher price than the shoes you can buy at any retailer.

How do I get wholesale?

KIXCOME.COM is primarily a retail business.

Do you have any stores or locations?

No. KIXCOME.COM is only a web business and does not have any retail outlets or locations.

I live in the Atlanta, Georgia area. Can I pick up my shoes or drop off a return?

No. At this time, KIXCOME.COM does not offer local pickup or return drop off service.

Can I get a catalog?

KIXCOME.COM does not publish a mail-order catalog because the inventory changes too frequently. KIXCOME.COM is updated daily with size and style information and new products and sizes are posted as soon as they are available. We encourage you to check the website for the products you need.

Questions Related To Authenticity

 Are the shoes you sell 100% Authentic?

Yes.  KIXCOME.COM does not partake in the selling of any fakes, variants, copies, samples, etc.  That includes selling fakes, variants, copies, samples etc. to individuals who are under the impression they are authentic.

Are you sure they are authentic, the price seems low?

In some cases data may be outdated, and a few of you lucky individuals may end up with a pair of sneakers for a steal, and we'll take the loss (if the item is still in stock and the price was severely off). Other than that the prices are the way they are for a reason.  Now, if you would like us to raise the prices for you we would by happy too...

Are you sure they're authentic? These sneakers aren't even out right now and it says you have all these sizes...

All of the sneakers we sell come from Authorized store or collectors and from other sources in the authorized sales pipeline of each brand we advertise.  If the item listed is not in release, we may have access to leftover stock from somewhere. For example, all Air Jordan Retros out of season come from collectors and authentic distributors who happen to have them on deadstock.  Regardless of that fact they are in LIMITED SUPPLY.   We don't have a huge wearhouse full of Air Jordan Retros anywhere.  The sizes listed are general sizes for the gender the shoe was released, and they may be unavailable, so you should inquire before ordering.  

Are you sure they're authentic, I ....

 Yes, yes, and Yes!

Questions Related to Availability

I heard you guys can get this item, but I don't see it on your website?

KIXCOME.COM is updated weekly.  Every Monday we update the site, products, prices, and policies are subject to change.  If you heard about an item being on the site, but don't see it, it is not available.  We work hard to go after the most exclusive 100% Authentic sneakers, so check frequently to see what's been added to the catalog.

Questions Related to Ordering

How can I get my order shipped to a different address than my billing address?

We strongly recommend and prefer that first time customers send their order to the billing address on file with the card or paypal account.  For Paypal account holders, we require that the PayPal address be confirmed.  We may require you to do so in order to comply with our fraud prevention standards.  Orders can sometimes be shipped to a different address, however, we still require the correct, matching address for your credit card or confirmed Paypal address in addition to the shipping information. If you need to make arrangements for shipping to a different address, please e-mail support@kixcome.com .

How do I send a gift?

We do prefer to send first-time orders to the cardholder at the billing address (Or PayPal confirmed address) in order to ensure you receive your order, however, to make arrangements for shipping, please call e-mail support@kixcome.com . We strongly recommend that you call in order to avoid any processing delays.

Your policy states that first time orders must be shipped to the billing address. What do I do if my billing address is a PO Box?

Our preferred delivery carrier, UPS, cannot deliver to a post office box. If your billing address is a PO Box, please provide your street address as the shipping address and the PO Box as your billing address. We must still have the correct billing address in order to process the credit card. If you would like your order shipped to your PO box, please call e-mail support@kixcome.com for more information about shipping options.

Your website won't let me choose the size I need. It's not on the drop-down list.

KIXCOME.COM is designed to show only available sizes on the product page. If a size is not listed, then it is sold out and we do not expect or do not know if we can make it restock it. We apologize for the inconvenience and hope that you will continue to check for the size you needed.

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Questions Related to an Existing Order

What’s going on with my order? How can I find out?

E-mail Support@KIXCOME.COM for prompt information about your order. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Questions Related to Shipping

Can you ship to an international destination?

KIXCOME.COM ships to nearly all countries world wide.

How long does it take to get to me?

For U.S. customers, our standard shipping takes 3 to 7 days after your order is processed. All orders are shipped from our Atlanta, GA and the average delivery time to the West Coast is approximately a week. For customers outside the U.S., delivery time varies depending on your location and shipping method, but most packages arrive in approximately 7-10 days.

Please note: Estimated shipping times begin after the order is given to the carrier. These estimated times are not guaranteed and do not include our standard processing time or any delays that may result from a problem with the order, weather, security, or carrier delays.

Questions Related to Products & Inventory

The shoe I want says "out of stock" Can you tell me when you’ll be getting more?

No. We are unable to predict if we can or will be able to obtain more of any item. Major shoe brands have limited manufacturing runs, and often additional inventory is not available.

I don’t see the size I need or the shoe I want. Do you have it or can you get it?

No, we're sorry. As previously stated, due to limited manufacturing runs, once an item is sold out, it is extremely difficult to obtain more inventory. All available sizes are posted to the product page and kept up to date on a daily basis.

When will you be getting the shoe that is going to be released soon?

While orders are placed in advance of release dates, KIXCOME.COM does not have any control over what our suppliers will order and then make available to us. For this reason, we cannot provide any advance inventory information. KIXCOME.COM is updated daily with the latest information about available sizes and styles, and new items are posted as soon as they are received.

I ordered a pair of shoes, but they started to fall apart after I wore them a few times. What do I do?

Within 30 days on your order date, you may contact Customer Service by e-mailing support@kixcome.com for a defective product return authorization. This authorization allows you to return the shoes, but does not guarantee acceptance of the return or a refund. Outside of the 30 days, damage is considered normal wear and tear associated with athletic shoes.. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Questions Related to Returns & Exchanges

What's your return policy?

KIXCOME.COM accepts returns for up to 30 days from the order date if the shoes are new and completely unworn with the original shoebox intact only if you were sent the wrong item or size.

I want to return shoes. How do I do that?

Contact Customer Service by e-mailing support@kixcome.com for a defective product return authorization. This authorization allows you to return the shoes, but does not guarantee acceptance of the return or a refund. Outside of the 30 days, damage is considered normal wear and tear associated with athletic shoes.

Please note that we cannot accept returns where the shoebox has been taped and used as a shipping box. DO NOT USE THE SHOEBOX AS THE SHIPPING BOX. ALWAYS BOX THE RETURN IN A SHIPPING BOX.

How do I make an exchange?

Exchanges are treated as new orders with KIXCOME.COM. You may place a new order for the desired item at the same time you receive a return authorization or you may wait until your return is received and a refund is issued before placing a new order. Please e-mail support@kixcome.com and ask about your options.

When should I expect to receive refund?

Refunds are processed within 3 business days of receiving the return. This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it